Bridging the Gap: A Comprehensive Guide to Health Plan Resources Amidst the Change Healthcare Cyberattack aftermath

Guide Issued by HHS for Health Plan Providers Affected by Change Healthcare Cyberattack

In response to the Change Healthcare cyberattack, the Department of Health and Human Services’ Administration for Strategic Preparedness and Response, in collaboration with the Centers for Medicare & Medicaid Services, has published a comprehensive guide to health plan resources for healthcare providers. This guide provides essential information on health plan contact details that can help providers overcome disruptions or challenges in obtaining payment information.

According to an accompanying letter, many healthcare providers are still grappling with significant disruptions due to the cyberattack. Some providers are also facing difficulties in obtaining crucial information from health plans regarding prospective payments and other flexibilities. The letter underscores the importance of reviewing HHS’ voluntary cybersecurity performance goals to enhance security measures effectively.

By providing health plan resources and contact information in the guide, healthcare providers can access the support they need to navigate through the aftermath of the cyberattack. It is crucial for providers to proactively seek information and assistance to ensure smooth operations and delivery of care to patients. The guide serves as a valuable tool to facilitate communication and collaboration between providers and health plans during this challenging time.

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