Carleton University Offers Free Virtual Medical and Mental Health Resources to Students in Partnership with TimelyCare

Carleton College enhances medical and mental health support for students through free virtual care with 24/7 availability

Carleton University has announced that it will offer free virtual medical and mental health resources to its students starting from the first day of Spring Term 2024. This service is in addition to the comprehensive health care services already provided by Carleton Student Health and Counseling (SHAC). The decision was made after feedback from students, faculty, and staff gathered by the Student Mental Health and Wellness Working Group over the past year recommended investing in telehealth among other suggestions.

By offering virtual resources in conjunction with existing on-campus services, Carleton hopes to better meet the need for personalized care when students need it most. These new resources are provided through a partnership with TimelyCare, a secure and accredited platform that follows campus-specific protocols to ensure continuity of care. Students will benefit from convenient care, reduced wait times, access to a diverse provider network, and translation services supporting over 240 languages.

Carleton students will have the opportunity to access virtual care from licensed physicians and counselors located anywhere in the United States. These virtual resources are free of charge and do not require insurance billing. The TimelyCare resources available to Carleton students include on-demand medical care, mental health and emotional support, mental health counseling, psychiatric support, health coaching, and digital self-care content such as meditation and yoga sessions.

Students who are studying abroad or spending College breaks outside of the U.S. will also have access to on-demand mental health and emotional support, and health coaching 24/7. This access is crucial for students participating in off-campus study programs who may need care while away from campus. For more information on the medical and mental health resources available to Carleton students, they can visit the SHAC website.

This move by Carleton University is aimed at providing its students with quicker access to healthcare services without having to physically go to a hospital or clinic during busy hours or during weekends when there might be long waiting times due to limited staff availability or capacity constraints at traditional healthcare facilities.

“We are committed to providing our students with accessible healthcare services that meet their needs,” said Dr Jane Smithson, Director of SHAC. “By partnering with TimelyCare we can offer our students round-the-clock access

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