Healthcare Providers Struggling in Wake of Change Healthcare Cyberattack: HHS, ASPR, and CMS Release National Resource Guide for Health Plan Contact Information and Urge Providers to Review Cybersecurity Performance Goals

HHS Unveils Health Plan Resource Guide to Support Hospitals and Providers Affected by Cyberattack

Healthcare providers affected by the recent Change Healthcare cyberattack are struggling to get answers from their healthcare plans regarding payments and needed flexibilities. In response, the Departments of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR), and Centers for Medicare & Medicaid Services (CMS) have released a national resource guide of health plan contact information.

In a letter introducing the guide, HHS, ASPR, and CMS emphasize the challenges providers are experiencing as a result of the cyberattack and urge hospitals and health systems to review the voluntary cybersecurity performance goals that were released earlier in the year. They encourage providers to stay informed and take necessary precautions to protect against cyber threats in the future.

For the latest updates and information on the cyberattack, healthcare organizations can visit the AHA Change Healthcare cyberattack update webpage. This website has valuable resources such as announcements from CMS on accelerated and advance payments for hospitals and physicians affected by the cyberattack, frequently asked questions related to these payments, and an informational bulletin on actions states can take to provide relief to Medicaid providers impacted by the cyberattack.

If healthcare organizations have further questions or require assistance, they can contact Molly Smith, AHA group vice president of policy, at It is crucial for healthcare organizations to stay informed, prepared, and vigilant in order to ensure continuity of patient care in light of ongoing cybersecurity threats.

The national resource guide is expected to be instrumental in providing support to healthcare providers who continue to face disruptions due to the unavailability of Change Healthcare platform. The guide aims at helping hospitals and providers navigate through this difficult time by providing them with relevant information they need.

As part of their efforts towards improving security measures against potential threats in future events like this one; HHS, ASPR, CMS urge hospitals

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